These Terms and Conditions (hereinafter referred to as the "Terms") apply to an unlimited number of individuals or legal entities (hereinafter referred to as the "Customer") who use the services of Inter Dialog LLC (hereinafter referred to as the "Tour Operator").
1. Definitions
Tour operator – is a legal entity (Inter Dialog LLC), the owner of the tour package and services presented on the website.
Customer – is an individual or legal entity planning to purchase a trip (tour) by booking, paying for the services and receiving the services of the Tour Operator.
Booking application – is a request from Customer for a tour package on the basis of these Terms. The application and the necessary information about the Customer can be sent in any form convenient for the Customer – to the Tour Operator's email address, by phone or via the online application form on the website.
Tour package means a combination of travel services which may include, but is not limited to:
Accommodation in hotels, guest houses (including additional hotel services);
Booking air and train tickets;
Providing transport services;
Guides – interpreters' services;
Entrance tickets to tourist sites, theaters, etc.;
Meals;
Visa support (if requite) and other services specified in the Application and specified in the tour program.
Tourist voucher (voucher) – is a travel document establishing the right of the Customer or a group of Customers for the tourist services and parts of the tour, confirming the fact of service provision.
The website – www.caravaniatravel.com – is an open resource of the Tour Operator in the free Internet access for visual acquaintance with the tour catalogue that provides any website visitor with the necessary information about tour itineraries, types of services provided by the Tour Operator and the seasonal prices of tour packages.
2. General Terms
2.1. By submitting a Booking Application, the Customer confirms that he/she is at least 18 years old, has full legal capacity, has read and understood these Terms and Conditions, and fully and unconditionally accepts all their provisions.
3. Rights and Obligations of Parties
3.1. The Tour operator is responsible for:

1. Providing the Customer with information about touristic services (conditions of tour, transport service accommodation, additional services, availability of rooms, arrival and departure times, duration of staying, conditions of roads, meals, leisure programs, etc., as well as all amendments and additions) and prices for them via e-mail and the website;
2. Providing consulting support while Customer is choosing and booking a tour product;
3. By the Customer's request, booking a tour;
4. Providing visa support by a special Customer's request;
5. Providing the Customer with the necessary vouchers on time, booking services and / or tickets, once the full payment for the booked services is made to the current account.

3.2. The Tour operator reserves the right to:

1. Cancel the tour booking in case of late payment or untimely provision of the necessary documents by the Customer. In this case, the Tour Operator is not responsible for compensation of any losses of the Customer occurred because of cancelling the tour bookings.
2. If necessary, replace the previously indicated accommodation with another one of the same or higher category.
3. In exceptional cases, make changes to the tour program without lowering the quality of the services offered, about which Tour Operator must immediately inform the Customer.
4. Require the relevant documents from the Customer, in cases where it is necessary to receive insurance payments, or other cases.

3.3. The Customer is responsible for:

1. Providing the Tour Operator with the documentation and pre-payment necessary to accomplish the Customer request for organizing a tour according to the services pricelists specified in the tour booking application.
2. Complying with the rules of hotel accommodation, as well as the general rules and laws of the host country.
3. Compensation of the full amount of the damage caused by the Customer to the Tour Operator and / or the receiving party as a result of illegal, willful, negligent or accidental actions from Customer side.
4. The Customer represents the interests of all tour participants specified in the Booking Application, and is responsible to the Tour Operator for the timely full tour payment of the Tour, and the relevant cancellation fees if the tour participants cancel the tour.
5. Providing the Tour Operator with complete and reliable information and valid documents of the Customer and other tour participants specified in the Booking Application (hereinafter "Tour participants") that are necessary for the provision of services. The tour operator reserves the rights to require the Customer necessary information and documents. In case of non-compliance of agreed terms by the Customer, the Tour Operator is not responsible for providing the services and consequent obligations.
6. By accepting these Terms, the Customer must be aware of all information provided by the Tour Operator.
7. The Customer and all the tour participants must have the personal/medical/travel insurance on the Customer's behalf for the whole tour period, if required by the legislation of the Republic of Uzbekistan and/or the country of visit.
8. Making full pre-payment for the services package in advance according to the terms of these Terms.
9. During the tour, the Customer must comply with the legislation of the Republic of Uzbekistan / the country of temporary stay, respect its social structure, customs, traditions, and religious beliefs; preserve the natural environment, caring of the nature, history and culture in the country of temporary stay. During the tour at all the stages of transportation and group excursions, the Customer must follow the instructions of the group leader (tour leader, guide, accompanying person), respect the interests of other tour participants.
10. The Customer bears full responsibility for any actions of all tour participants specified in the Application starting from the moment the Application is submitted, meanwhile the tour participants must comply with all requirements and follow the Customer responsibilities during the tour according to these Terms.
11. If there are any claims or complaints to the quality and quantity of services during the trip, the Customer must present his/her claims in writing or orally to the accompanying guide or tour operator, so all the claims can be resolved immediately.

4. Application
4.1. The Booking Application is a mandatory document and may be submitted in any form convenient for the Customer, including via the website, email, telephone, or directly at the Tour Operator's office.
4.2. The customer must provide the following information to complete the Booking Application:

• A scanned copy of the passport in good quality (page with photo and registration, series, passport number and date of birth);
• Address of residence;
• E-mail address;
• Contact number;
• Other documents (if necessary).

4.3. Tour Operator has the right to request additional information from the Customer if necessary. In case the Customer has not provided full information necessary to follow these Terms, the Tour Operator is not responsible for the provision of services.
4.4. The Customer is responsible for the timely provision of necessary documents and presenting the accurate and valid information in the Application.
5. Payment
5.1. The cost of the tour package, tour itinerary, conditions and necessary information about the tour are presented after receiving an Booking Application from the Customer. By accepting these Terms, the Customer provides all the necessary information to enable booking services and undertakes to make an advance non-cash payment for the tour package by transferring the pre-payment to the current account of the Tour Operator or by paying through the website.
5.2. Upon submission of the Booking Application, the Customer shall pay a booking deposit. The deadline for payment of the deposit shall be agreed upon by the Parties.
5.3. Until full payment is received, the tour price may be adjusted due to changes in currency exchange rates, mandatory taxes, transport surcharges, hotel charges, or other unavoidable costs. In such cases, the Tour Operator reserves the right to increase the tour price by no more than 20%. The Tour Operator shall notify the Customer in writing of any such adjustment and the reasons for it.
5.4. The Customer's payment obligations shall be deemed fulfilled once the Tour Operator has received the full payment for the booked tour services in accordance with the Booking Application.
6. Cancellation
6.1. If the Customer cancels the confirmed booking, the following cancellation fees shall apply (as a percentage of the total tour price). Any payments already made, including the deposit, shall be applied toward the cancellation fee. If the cancellation fee is lower than the amount paid, the difference shall be refunded to the Customer (minus actual bank transfer fees, if any). If the cancellation fee exceeds the amount paid, the Customer shall pay the difference within 5 business days upon request by the Tour Operator.

• 60 days or more prior to the tour start date – 0% (full refund of all payments made, including the deposit, less any actual bank transfer fees, if any);
• 59 to 20 days prior – 50% of the total tour price;
• 19 to 10 days prior – 75% of the total tour price;
• 9 to 0 days prior (including no‑show) – 100% of the total tour price.

6.2. The Tour Operator may, at its sole discretion, reduce or waive the above cancellation fees in individual cases.
6.3. If the Tour Operator's actual documented expenses (including, but not limited to, non-refundable hotel bookings, airline tickets, visa support fees, and other non-refundable third-party charges) exceed the applicable cancellation fee, the Tour Operator reserves the right to recover the actual documented expenses from the Customer, provided that the total amount charged shall not exceed the total tour price.
7. Parties Responsibilities
7.1. Tour operator responsibilities
For fulfilling Tour Operator obligations according to the current legislation of the Republic of Uzbekistan, the terms of the tour program chosen by the Customer and the conditions of these Terms, providing update information on the booking status of the tour to the Customer.
7.2. Tour Operator is not responsible for:

1. The improper rendering of the tour services and failure to fulfill the obligations as per these Terms if the Customer provides untimely, inaccurate or false information in the Application and documents package;
2. If the Customer does not use the tour services and does not inform in advance about cancellation from Customer side, in case of tour cancellation because of no – show from Customer side;
3. For the delay and / or cancellation of flights and trains, actions of other passengers, employees of airports, railway stations, and hotels;
4. For the actions of Embassies, Consulates when applying for visas, collecting consular fees;
5. For changes in the excursion program due to the temporary blocking of access to some sights due to the government decrees and actions, change of the guides, etc.;
6. For compensation of damage in hotels, transport, public places or historical sites if the Customer caused the damage;
7. Discrepancy of the tour services quality provided by Tour Operator and subjective assessment of the Customer.

7.3. Customer responsibilities

1. The customer is obliged to compensate full amount of damage and losses in case of violation of the norms and rules of conduct while traveling in hotels, transport, historical sites.
2. The customer bears all the expenses on his/her behalf in cases of deportation, violation of the visa regime, lack of documents necessary for staying in the territory of Republic of Uzbekistan / the country of temporary stay, and other migration situations.

8. Dispute Resolution
8.1. In case of any disputes and claims regarding the quality of the tour services appear, the Customer must contact Tour Operator to eliminate the inconveniences. Tour Operator must respond to a claim not later than 5 working days from receiving a claim from the Customer. Both parties must negotiate on issue with mutual respect and reach agreement on the claim following the terms of these Terms.
8.2. For all other issues not provided in these Terms, arguments will be solved according to the current legislation of the Republic of Uzbekistan.
9. Force Majeure
9.1. Tour Operator or Customer are not responsible for full or partial failure to fulfill the obligations under these Terms due to force majeure consequences such as war or military actions, earthquakes, floods, fires and other natural disasters; and other situations when regardless the will or actions of Tour operator and/or the Customer it is impossible to implement the terms of these Terms from one or both parties.
9.2. The Party that cannot fulfill the obligations due to force majeure must immediately inform the other Party.
9.3. If the Tour Operator cannot provide the tour services due to force majeure, the Tour Operator provides the Customer with the opportunity to use similar tour services some other time convenient for the Customer. The Customer reserves the right for a refund of the pre-payment with compensation of the actual administrative expenses to Tour Operator.
10. Validity of Terms
10.1. These Terms come into force from the moment the Customer accepts them (by submitting a booking application) and remain valid until the completion of the tour services.

Contact Information of the Tour Operator:
Company Name: Inter Dialog LLC
Phone: +99895 1435923
E-mail: caravaniatravel@gmail.com
Website: www.caravaniatravel.com